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Victoria Motes

Process Improvement & Automation Strategy Manager
Victoria is a skilled facilitator, continuous learner, and avid change agent offering over seven years of experience in UX, process improvement, automation strategy, service design, IT risk management, and communications.

She is a Manager in PwC’s idea2innovation (i2i) team within the Firm’s back office and currently acts as a UX lead for one of the Firm’s largest internal reporting and analytics projects. I2i enables teams
to not only understand and improve their processes, but helps groups drive change, and more importantly, create lasting value for their customers. Victoria has led various voice-of-the-customer, design, process improvement, and automation sessions throughout the Firm with a focus on enhancing the customer experience, eliminating silos, and creating streamlined, end-to-end solutions.

Victoria received her Master of Science in Information Systems and Operations Management and her Bachelor of Arts in Journalism from the University of Florida. She is a Certified Information Systems Auditor (CISA), and prior to her role at PwC, she was part of KPMG’s Advisory practice with a focus in IT Risk Management.